Course Cancellation and Refund Policy

Please read our Cancellation & Refund Policy if you are planning to sign up for a course.

If you cancel three weeks before the course starting date, you will receive a full refund minus a $30 administration fee and a $45 digital handbook fee.

If you cancel two weeks before the course starting date, you will receive a 50 percent refund minus the $45 handbook fee.

If you cancel with less than 2 weeks notice no refund will be issued.

The interpretive Guides Handbook costs $45 for members, and it is sent out digitally, so once it is sent, we cannot refund you for that cost.

It is important and your responsibility to keep yourself safe, healthy and injury free before a course. Refunds are not given if you fall ill or have an accident that does not allow you to participate. If you are sick on one or more days of the course, have a valid doctor’s note, and immediately get in touch with the instructor we may be able to place you in an alternate course. This however is not always possible and will be based on having an extra space available for you. We run our courses with small margins to keep prices low, so if a space is not available, you will need to re-register and pay.

If the Interpretive Guides Association has to cancel a course due to low numbers, you will have the choice of being given a full refund or transferring your registration for another course.

This policy includes, but is not limited to:

  • illness
  • work changes
  • injury
  • level of interest
  • feeling unprepared
  • transportation challenges
  • internet challenges
  • you slept in
  • incorrect scheduling
  • Your partner or family member falls ill or hurts themselves
  • You could not find child care
  • etc.

Please keep all these reasons in mind when booking and paying for a course. Our ability to offer and run these courses depends on the number of registrants we have. We work hard to keep costs as low as possible for registrants and knowing our participant numbers in advance and guaranteeing these numbers is essential to the operation of this member-based not for profit. If you have questions or concerns, please reach out to talk with us before signing up.